TE201: How “Net Promoter” companies thrive in a customer-driven world?


ICCA 2012: Net promoters session | Best Marketing Award | Copenhagen Denmark lecture | Closing session

Tuesday, 23 October 2012

IntroductionGary Grimmer
CEO, GainingEdge, Australia
How “Net Promoter” companies thrive in a customer-driven world?Steve Baxter
General Manager, Mid-Market Solutions, Satmetrix: The Net Promoter Company, U.S.A.
Questions and Answers (part 1)Steve Baxter & Gary Grimmer
Questions and Answers (part 2)Steve Baxter & Gary Grimmer